SavelaSupport
We usually reply within two working days. Tell us your iPhone model and iOS version if something isn’t working.
Using Savela
How do I save something?
In Instagram, TikTok, Safari or almost any app, tap Share and choose Savela. If you don’t see it, scroll the row of apps to the end, tap More and turn Savela on. You can also tap + in Savela to paste a link or add a screenshot.
Why didn’t my find turn into a card?
Savela needs your permission to use AI before it can make cards. Check Settings → Account & Data. Sometimes a post simply doesn’t say enough (for example, a video with no caption). Adding a screenshot or a few words of your own description usually helps.
Savela got something wrong. Can I fix it?
Yes. Open the card and tap the pencil to edit any field, or move the card to another folder. Savela is a helpful assistant, not an oracle, so please check important details such as allergens or event dates at the source.
How do shared collections and gift wishlists work?
Open a collection and tap Share to send a link. In a “Together” collection everyone can add finds and react. In a gift wishlist, friends can reserve a present; you’ll see that it’s taken, but not who took it, so the surprise is safe. You can remove members, change the link or stop sharing in the collection’s menu.
Your account and data
How do I delete my account?
In Savela go to Settings → Account & Data → Delete account and confirm. This permanently erases your account, finds, cards, files and collections. It can’t be undone. If you can’t open the app, email us from the address you signed in with, or tell us how you signed in, and we’ll delete it for you.
How do I stop Savela sending my content to AI?
Go to Settings → Account & Data and switch off AI processing. Your finds stay saved, but no new cards will be made.
Can I get a copy of my data?
Yes. Email us and we’ll send you a copy of your personal data within one month. See our Privacy Policy for all your rights.
Someone shared something upsetting or is bothering me.
You can leave the collection straight away. Then please report it to us. Our Community Guidelines explain how.
Subscriptions
How do I cancel Savela Pro?
Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions → Savela and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. Deleting the app doesn’t cancel a subscription.
How do I get a refund?
Apple handles payments and refunds. Request one at reportaproblem.apple.com. If something went wrong on our side, email us too and we’ll help.
I paid but Pro isn’t active.
Make sure you’re signed in with the same Apple ID you paid with, then tap Restore Purchases on the Savela Pro screen. If that doesn’t help, email us.
Legal documents: Privacy Policy · Terms of Use · Community Guidelines